Shipping policy
Order processing Orders are processed within 2–3 business days of payment confirmation. You will receive an email confirmation once your order has been dispatched, including a tracking number where available.
Orders placed on weekends or public holidays are processed on the next business day.
Shipping destinations & delivery times
| Destination | Estimated delivery |
|---|---|
| Luxembourg | 3–5 business days |
| Belgium, France, Germany, Netherlands | 5–7 business days |
| Rest of European Union | 5–10 business days |
| United Kingdom | 7–12 business days |
| Rest of world | 10–20 business days |
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.
Shipping costs Shipping costs are calculated at checkout based on your delivery address and order weight.
Order tracking Once dispatched, you will receive a tracking link by email. Please allow 24–48 hours for tracking information to update after dispatch.
Customs & import duties For deliveries outside the European Union, customs duties and import taxes may apply. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. We are unable to predict these costs and recommend checking with your local customs authority before ordering.
Delayed or lost orders If your order has not arrived within the estimated timeframe, please contact us at [your contact email] with your order number. We will investigate with the carrier and work to resolve the issue as quickly as possible.
Damaged orders If your order arrives damaged, please contact us within 48 hours of delivery with a photograph of the damage. We will arrange a replacement or refund promptly.
Changes to your order Once an order has been dispatched, we are unable to modify the delivery address or cancel the order. Please review your details carefully before confirming your purchase.